Telemedicine “Topside” Support
Always On Call, Wherever You Are
24/7 Telemedicine Support
Our global 24/7/365 telemedicine support is the core of our medical services.
In remote locations, early awareness and intervention are key to providing treatment that can help keep someone on-site. We encourage our clients to “call early and call often” for medical injuries or illnesses.
Through our network of experienced Canadian emergency physicians, PRAXES provides instant medical advice, treatment options, and reassurance via phone and secure messaging.
We pride ourselves on our average response time of less than 2 minutes, supported by the comprehensive software we’ve developed for our clients.
PRAXES Physician Medical Consulting Services
Our expert Physician Medical Consulting services can offer solutions for complex requests, including:
Advice and support for complex case review
Creating medical directives for health care personnel who are being supported by our 24/7 Telemedicine services
Guidance on the creation of custom medical kits
A variety of other occupational health, operational risk management, and compliance-related issues.
Quality You Can Count on
We don’t just respond to medical cases—we ensure ongoing quality improvement. Unlike public healthcare systems, PRAXES proactively reviews all medical consultations to ensure the highest standard of care. Our physicians receive regular feedback and opportunities for continuous learning, and all calls are digitally recorded for quality assurance.
Why remote operators are switching to PRAXES
24/7 Direct Physician Access
Experienced Canadian emergency physicians answer your call directly in under 2 minutes.
- Direct access to emergency physicians, 24/7/365
- Average answer time under 2 minutes
- Structured intake and consistent call flow
- Modern IVR with professional onboarding
- Physicians support treatment decisions and medication use
What Clients Experience Before PRAXES
Common frustrations reported by operators who switched to PRAXES.
- Calls routed through operators or answering services
- Delayed callbacks with unclear timelines
- Inconsistent processes between callers
- Multiple phone numbers with minimal guidance
- Hesitation around prescribing or actionable guidance
Everything You Need to Know—In One Download
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Client Testimonials
“PRAXES has helped us out of a jam a number of times. Many times the team has been super helpful and went beyond what they needed to.”
Julia Casey, Clinical Education Manager
Coverdale Infusion Clinics
“My biggest concern with being Captain and going to sea is that I have very little health training. So, having PRAXES’ backup and expertise takes a lot of pressure off my shoulders if anyone is sick or there is a potentially life threatening or dangerous situation. I find that the doctors and everyone involved understands the environment we’re working in and the difficulties of being remote.”
Andreas Snarby, Captain
MV Osprey
“PRAXES is very good at communicating, and the access to a Doctor 24/7 is so quick that it gives us reassurance that we can get the clinical advice we need, when we need it.”
Liz Baugh, Lead Medical Consultant
Red Square Medical