PRAXES Emergency Specialists Inc.
Last Updated May 7, 2019
PRAXES Emergency Specialists Incorporated (“PRAXES”) is a private company incorporated in the Province of Nova Scotia, Canada. PRAXES facilitates access to virtual and in-person healthcare services by enabling you to report your health history and engage healthcare professionals (collectively, the "Professionals" and in the singular, the “Professional”) to obtain medical and healthcare services ("Services"). Access to these healthcare services may be provided under the following brand names: PRAXES or MDAccess.
THE SERVICES ARE NOT TO BE USED IN CONNECTION WITH MEDICAL EMERGENCIES, EXCEPT IN THE EVENT THAT THERE IS NO ACCESS TO EMERGENCY MEDICAL SERVICES (EMS) IN YOUR CURRENT LOCATION.
IN CASE OF A MEDICAL EMERGENCY IN A LOCATION WHERE THERE IS ACCESS TO EMERGENCY MEDICAL SERVICES (EMS), CONTACT EMS IMMEDIATELY OR VISIT A HEALTH CARE PROVIDER.
IN CASE OF A MEDICAL EMERGENCY IN A LOCATION WHERE THERE IS NO ACCESS TO EMERGENCY MEDICAL SERVICES (EMS), CONTACT PRAXES BY TELEPHONE IMMEDIATELY.
This agreement sets out the terms and conditions under which the Services are provided. BY ACCESSING AND USING THE SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS AND ALL OTHER TERMS AND CONDITIONS THAT APPEAR ON OUR WEBSITE AT www.praxes.ca/terms/. IF YOU DO NOT WISH TO BE BOUND BY ANY OF THESE TERMS, YOU MUST NOT USE THE WEBSITE OR THE SERVICES. THE FORM OF THIS AGREEMENT MAY CHANGE FROM TIME TO TIME. BY ACCEPTING THE TERMS OF THIS AGREEMENT, YOU ACKNOWLEDGE THAT THE CHANGES MADE FROM TIME TO TIME WILL BE BINDING ON YOU. ANY REVISIONS WILL BE POSTED ON OUR WEBSITES. YOU AGREE TO BE BOUND BY THE MOST CURRENT VERSION OF THE AGREEMENT POSTED ON OUR WEBSITES. In consideration of your agreeing to be bound by the terms and conditions set out in this Agreement and other good and valuable consideration (the receipt and sufficiency of which are hereby acknowledged), PRAXES agrees to provide the Services to you on the terms and conditions set out herein.
Each of the Professionals who delivers medical and healthcare Services is an independent professional who is solely responsible for the Services each provides to you. PRAXES does not practice medicine; rather, it merely facilitates your access to Professionals who are able to provide healthcare and medical advice and prescriptions. PRAXES does not interfere with the practice of medicine by the Professionals, each of whom is responsible for the medical and healthcare advice he or she provides to you and for compliance with the requirements applicable to his or her profession and license. The Professional with whom you speak is licensed to practice in at least one province or territory in Canada, but not necessarily where you are located when you request the Services. The medical and healthcare advice which PRAXES facilitates is deemed to be delivered in the Canadian jurisdiction in which the Professional(s) is licensed to provide medical services. NEITHER PRAXES NOR ANY THIRD PARTIES WHO PROMOTE THE SERVICES OR PROVIDE YOU WITH A LINK TO THE SERVICES SHALL BE LIABLE FOR ANY ADVICE YOU OBTAIN FROM A PROFESSIONAL. PRAXES has a robust system for recruiting and hiring healthcare professionals who have the optimal skills, experience and knowledge to provide in-person and telemedicine services. PRAXES has a robust quality review program that provides regular feedback to the Professionals. However, the Professional with whom you speak is responsible for the medical advice that s/he provides.
LIMITATIONS OF TELEHEALTH SERVICES
The advice you receive from the Professionals is not intended to replace a primary care physician relationship. While you may expect the benefits from the use of the Services, no results can be guaranteed or assured. Among the possible benefits of our Services are convenience and improved access to healthcare professionals; however, as with any health service, there are potential risks associated with the use of telehealth. These risks may include but are not be limited to the following: In rare cases, the information provided to the Professional may be insufficient to allow appropriate health care decision making by the Professional. A lack of access to all of your health records may result in adverse drug interactions or allergic reactions or other similar errors in judgment. Delays in evaluation or treatment may occur due to failures of the electronic equipment.
You represent, warrant and covenant that you will comply with all municipal, provincial and federal laws, and that you have attained the age which is required in order to give consent to medical treatment in the jurisdiction in which you are located. You will not violate the rights of any third party, including without limitation, rights of privacy. You will not upload viruses or engage in other activities that might cause damage to the site(s) maintained by PRAXES or otherwise disrupt PRAXES’s operations by disrupting PRAXES’ site, servers or otherwise. You will not engage in or promote participation in any illegal activity.
OWNERSHIP OF INTELLECTUAL PROPERTY RIGHTS
If applicable for the type of Services you are accessing, you may receive account information (example: a Username and Password). This will allow you to access, input and/or update data into your Personal Health Record (“PHR”) in PRAXES’ Electronic Medical Record (“EMR”) system. You must not share your account information (username, email address or password) with anyone, nor allow anyone else to access the system using your account information. You are accountable for all actions resulting from the use of your account. You will not attempt to access information by using an account other than your own or that of a direct family member who has given you permission to access his or her information. If you have reason to believe that the confidentiality of your account has been broken, you will notify PRAXES at email@example.com IMMEDIATELY. We also recommend that you browse to your account website login page (provided during the onboarding process) and click “Forgot Password?”, then go through the process to reset your account password.
If you are an individual accessing PRAXES services AND are provided a PRAXES Account, you may download copies of your medical records and personal health information (“PHI”) while logged in to your account. You are responsible for sharing any of your medical records and personal health information (“PHI”) with other family members, medical professionals, or other people. PRAXES does NOT provide any native sharing options in your account for privacy and security reasons. In the event that you add family members or other individuals under your PRAXES Account (for example: you add children as sub accounts in your PRAXES account so that you can access PRAXES telemedicine services on their behalf) you will have full control over their Personal Health Record (“PHR”), medical information and case record details. Family members will not be provided an account or login for security reasons. It is only the main PRAXES Account that will be able to login and administer all family member or sub accounts. In the event that you require your medical records and/or full Personal Health Record (“PHR”) to be exported to another medical record system, please contact PRAXES at firstname.lastname@example.org.
Send an email with the following information in it:
- Full Legal Name of requester of records – Who is requesting the records?
- Full Legal Name of patient whose records you are looking to transfer (if applicable)
- Email Address of requester
- Email Address of Patients whose records you are looking to transfer (if applicable)
- Description of request: Provide a brief description for your request
- Date/Time of Medical Records you are looking to access (indicate if all or only select records).
- If specific records are required then you can provide the specific case numbers.
- Destination Medical Record System that you are looking to transfer the records to (Name of Medical Record System and Organization)
- Requested method of transfer of your records (Example: Fax, SFTP, Postal Mail, etc.)
- If sending via Fax, indicate the Fax number of the facility you want to send your medical records to
- If sending via SFTP, indicate the SFTP account details
- If sending via Postal Mail, indicate the full mailing address
- Format of requested records (Example: Data Export – CSV, JSON, PDF, etc.)
If you are part of a crew in a remote facility or marine environment, there will be a “Location Admin” designated who is responsible for managing all crew information. The “Location Admin” has access to view and edit your personal health record (“PHR”). Any information you provide to the “Location Admin”, such as conditions, allergies, medications, immunizations, or personal information will be accessible and maintained by the “Location Admin” for the purposes of accessing and using telemedicine services. Organizations are advised by PRAXES to ONLY to provide pertitent information relevant to providing telemedicine services (PRAXES follows a Privacy by Design approach) to ensure the Professionals provide effective and efficient medical services. To understand who the “Location Admin” is for your account, you can email PRAXES at email@example.com. If you are in a remote or marine environment and your organization has multiple locations covered by PRAXES services, we may create a “Client Admin”, who can view, edit and manage crew members across all locations.
- If the “Client Admin” is a Medical Director, then they will have access to all crew information, including Personal Health Records (“PHR”) and medical case details from accessing telemedicine services
- If the “Client Admin” is a non medical professional, they will only have access to basic demographic information of crew members and NOT have access to any medical information or Personal Health Records (“PHR")
PRAXES may send you certain communications in connection with your use of the Services. For example, PRAXES may send you reminders of your consultations, administrative notices and other information about your use of the Services. PRAXES may also telephone you to follow up after a medical consultation. PRAXES prefers to send you information containing your personal health information through secure electronic communications or within your PHR. However, under certain circumstances, PRAXES may be required to send you communications containing your personal health information by email and in these cases we cannot guarantee the security or confidentiality of such communications.
You shall be solely responsible for the inputs, selection and use of the Services and all items, statements and other content transmitted, posted, received or created through your account, even if transmitted, posted, received or created by someone else. YOU AGREE TO DEFEND, INDEMNIFY AND HOLD PRAXES, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, CONTRACTORS AND AFFILIATES, HARMLESS FROM ANY LOSS, DAMAGE OR LIABILITY WHICH MAY RESULT THEREFROM OR FROM BREACH OF THIS AGREEMENT BY YOU.
ACCURACY OF INFORMATION
The advice by the professional may depend on certain information supplied by you and/or by a third party service provider. While PRAXES tries to ensure this information is current and accurate, IT OFFERS NO WARRANTY THAT THE INFORMATION IS ERROR FREE. YOU AGREE THAT PRAXES WILL NOT BE LIABLE FOR ANY CLAIMS OR DAMAGES ARISING FROM ANY ERRORS OR INACCURACIES IN THE SOFTWARE, THE DATABASES USED IN CONNECTION WITH IT OR INFORMATION SUPPLIED BY YOU OR ANY THIRD PARTY SERVICE PROVIDERS.
ALLOCATION OF RISK
YOU AGREE THAT THE ABOVE WARRANTIES AND LIMITATIONS OF LIABILITY REFLECT THE ALLOCATION OF RISK AMONG THE PARTIES.
TERMINATION AND CANCELLATION
DATA SECURITY AND RETENTION
This Agreement constitutes the entire agreement between you and PRAXES with respect to the provision of the Services. Any controversy in relation to this Agreement or the provision of the Services shall be governed by and interpreted in accordance with the laws of the province of Nova Scotia, Canada without regard to conflict of laws principles. The Parties attorn to the courts of the Province of Nova Scotia and agree that all disputes shall be heard in and decided by those Courts. No waiver or modification of any of these terms shall be valid unless made in writing and signed by PRAXES. Should any provision of these terms be found by a court of competent jurisdiction to be illegal, void or otherwise unenforceable, such provision shall be severed from the rest of this Agreement and the rest of this Agreement shall remain in full force and effect, and be binding upon you and PRAXES as though the said provision or provisions had never been included.
- PRAXES Emergency Specialists Incorporated
- 5539 Young Street Suite B, Halifax, NS, Canada B3K 1Z7
- Phone: (902) 420-9725
- Email: firstname.lastname@example.org