Frequently Asked Questions
PRAXES provides 24/7 access to experienced emergency doctors for workers and other personnel in remote, offshore, or mobile environments. Here’s how it works:
- Initiate Contact:
If you need medical support, you can either:- Call our emergency medical line (recommended for urgent issues).
- Message through our secure PRAXES Connect platform (for non-urgent issues).
- Speak with a Doctor:
For phone calls, a PRAXES doctor will typically be on the line within minutes to assess the situation, provide guidance, and help manage the case remotely. - Medical Documentation
All consultations are documented securely in PRAXES Connect, our proprietary telemedicine software. For clients on the Premium or Elite service packages, designated personnel can log in to review the full case history, including:- Follow-up instructions and timelines
- Detailed physician notes from the consultation
- Vital signs and assessments submitted during the call
- Prescriptions and treatment recommendations
*PRAXES Connect is available to clients with Premium or Elite service packages. Visit our Service Plans Page for more information.
**Our service level is that you will be connected with a doctor within 5 minutes, 95% of the time.
You can contact PRAXES 24/7 to speak with an emergency doctor in one of two ways, depending on the urgency of your situation, the communication tools available, and the level of service included in your plan:
- For urgent or time-sensitive issues:
Call our 24/7 emergency medical line using a phone that can connect to the public telephone network (e.g., landline, cell phone, or satellite phone in remote areas). A PRAXES emergency doctor will be on the phone within 5 minutes**. - For non-urgent concerns:
Clients who have the PRAXES Connect* platform to send a message to our medical team. This option is ideal for general health questions, updates, or situations that can wait up to 8 hours for a response.
If you’re unsure which method to use, we recommend calling for anything that might require immediate attention. Visit our Service Plans Page for more information.
We have a minimum of three doctors on call 24/7, and there is always at least one French-speaking doctor available.
We have French-speaking doctors available 24/7 to support our bilingual clients.
PRAXES telemedicine doctors are equipped to handle a wide range of medical concerns, including but not limited to:
- Emergency situations: Trauma, chest pain, severe allergic reactions, and other urgent conditions requiring immediate guidance.
- Acute illnesses: Respiratory infections, flu, fevers, gastrointestinal issues, and other sudden illnesses.
- Chronic condition management: Advice and support for ongoing health issues such as diabetes, hypertension, and asthma.
- Minor injuries: Cuts, sprains, burns, and fractures with guidance on first aid and care.
If you are calling to speak with a PRAXES emergency doctor, they will be on the line within 5 minutes** of receiving your call. We don’t use a call centre to handle our calls – our software connects callers directly with the doctor.
If you are using PRAXES Connect to send a non-urgent message, our medical team will respond within 8 hours. This option is best for general health questions, updates, or concerns that do not require immediate attention (e.g., minor illnesses among crew or follow-up questions).
To speak with a PRAXES doctor, you must use a phone that can connect to the public telephone network. In remote locations where cell service and VHF radio are unreliable or unavailable, this is typically done via a satellite phone.
If your vessel or site has internet connectivity (such as through Starlink or other satellite internet providers), you can also use our secure PRAXES Connect platform to message our medical team for non-urgent issues. Messaging requires an internet connection and is not compatible with devices like InReach or other text-only satellite messengers.
For urgent medical needs, a voice call remains the fastest and most reliable way to reach a PRAXES emergency doctor.
PRAXES Connect ensures that all client and patient data is securely stored by being compliant to PIPEDA, PHIA, GDPR, and other industry best practices.
Yes, we collaborate with onsite medical teams, paramedics, and company health and safety personnel to enhance your existing medical support system.
The video call feature is not available to PRAXES clients at this time. All consultations are conducted by phone or through our secure PRAXES Connect messaging platform, depending on the urgency and available communication methods.
PRAXES telemedicine services are available globally, with a focus on supporting clients operating in remote, offshore, or hard-to-reach locations. Our doctors can provide medical advice anywhere there is phone or internet connectivity that meets our minimum requirements. However, local regulations and medical licensing may affect the scope of services in certain countries, so we work closely with clients to ensure compliance.
For Clients with extremely remote operations, where medical clinics or pharmacies are generally not available, we recommend that Clients carry their own medical kit, including medical supplies and medications. PRAXES doctors generally prescribe medications from these onsite medical kits. If prescriptions are required to be sent to a pharmacy, these would need to be setup at the time of client onboarding. PRAXES’ Canadian doctors can write prescriptions that can be filled at pharmacies anywhere in Canada.
If a patient’s condition requires urgent evacuation, PRAXES emergency doctors will provide real-time medical guidance to the onsite personnel to stabilize the patient until help arrives. Our team will also coordinate closely with your on-site personnel and local emergency services—such as the Joint Rescue Coordination Centre (JRCC) or other relevant authorities—to support and expedite the evacuation process. Our expectation is that clients with remote operations will have a medical evacuation plan in place, and that the onsite personnel know how to activate this plan.
Our goal is to ensure the onsite care provider is well supported to care for the patient until the medical evacuation team arrives.
In some remote areas, connectivity issues can occur due to weather conditions, satellite limitations, or poor cell reception. If this happens, please attempt to call PRAXES back as soon as your internet or phone connection is restored.
Once a service agreement is finalized and onboarding is complete, PRAXES can typically begin providing telemedicine services within hours, however, we appreciate as much lead time as possible, to ensure that all parties have sufficient time to be properly set up and trained. We work closely with your team to ensure all necessary equipment, contacts, and protocols are in place for seamless access to medical support from day one.
No, PRAXES Connect can be used as a Stand-Alone Electronic Medical Record System (EMR) based on your operational needs.
For more information visit PRAXES Connect’s Service Plans Page