Infusion Clinic Case Study
Expert Medical Advice on Safely Responding to Infusion Reactions
The Critical Moment
At a busy infusion clinic, a 63-year-old patient was undergoing her ninth infliximab treatment for ulcerative colitis and inflammatory bowel condition. Although she had tolerated previous infusions without issue, this session took an unexpected turn. Midway through, she developed symptoms consistent with a reaction to the medication. The Registered Nurse, following established standing orders, administered IV Benadryl. This alleviated the patient’s symptoms. However, before resuming the infusion the Nurse needed expert guidance and reassurance to ensure the patient’s safety, and called PRAXES for support.
The Initial Assessment
The Nurse, experienced and well-prepared, was connected with a PRAXES Emergency Doctor by phone in less than a minute. The Nurse provided a clear summary of the situation, including the patient’s history and vital signs.
This was the patient’s first reaction to infliximab after several successful treatments. The Nurse sought approval to restart the infusion and advice on monitoring for further reactions.
The Recommended Treatment Plan
The PRAXES Doctor responded promptly and calmly, working collaboratively with the Nurse onsite. After reviewing the patient’s history, symptoms, and vital signs, the Doctor:
Throughout the process, the patient’s well-being was prioritized, and the Nurse was supported in delivering safe and effective care.
Positive Outcome with Minimal Disruption
Thanks to immediate telemedicine support, the patient’s condition improved with the care provided by the Nurse and real-time guidance from the PRAXES Emergency Doctor. This allowed the infusion to be completed safely during the scheduled appointment, avoiding the need to reschedule for another day or sending the patient to the Emergency Department. The clinic avoided unnecessary delays, ensuring continued operations and effective patient care.
The PRAXES Difference
This real-life scenario demonstrates why healthcare providers trust PRAXES to support their teams and patients:
Immediate Access
The Nurse connected with a PRAXES Emergency Doctor in less than a minute.
Expert Support for Prepared Teams
The clinic’s staff was well-trained and equipped to handle reactions, but PRAXES provided the extra layer of expertise and reassurance needed for complex decisions.
Rapid and Secure Communication
The PRAXES Doctor assessed the situation in real-time, providing actionable advice and reassurance.
“Just in Time” Information
The PRAXES Connect software system ensures that Doctors have all the information they need about each client’s specific operations, including drug monographs.
Understanding of Clinical Environments
Medical guidance was tailored to the realities of a busy infusion clinic, balancing patient safety with operational efficiency.
Avoiding Unnecessary Medical Evacuation or Transport
With expert guidance, the team managed the situation onsite, preventing unnecessary transfers or disruptions to care.
Protect Your Team: Reduce Medical Risk with 24/7 Telemedicine Support
When medical emergencies arise in clinical settings, every second counts. PRAXES Medical Group ensures that your staff and patients have access to expert healthcare guidance, wherever and whenever it’s needed. Don’t leave medical decisions to chance and equip your clinic with 24/7 telemedicine support.
Contact us today to learn how we can support your team.
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