Yachting & Travel Case Study
Your Voyage, Protected with Expert Medical Care Anytime, Anywhere
The Critical Moment
A luxury superyacht sailing in the Mediterranean contacted PRAXES for urgent telemedicine support. A 32-year-old deckhand had cracked a lower right tooth. While there was no swelling or fever, the incident occurred mid-charter with guests on board and several days remaining at sea. No medical professional was present – only the Captain and First Mate, who held advanced marine first aid certifications.
With approximately 10 crew members and 12 guests, the yacht was not scheduled to dock until the following week. Diverting the yacht or changing the itinerary due to the dental emergency risked disrupting the guests’ luxury experience and incurring significant operational costs. PRAXES’ rapid telemedicine response ensured the crew could manage the situation effectively, maintaining both guest satisfaction and operational continuity.
The Initial Assessment
Within minutes, the Captain was connected with a PRAXES Emergency Physician. The crew member’s vital signs were checked and found to be stable. Using the PRAXES Connect web-based Electronic Medical Record (EMR) software, clear photos of the cracked tooth were securely uploaded for the Physician’s review. The images suggested the pain was likely due to a longstanding, untreated dental cavity that had progressively weakened the area, which was the source of the patient’s discomfort.
The Recommended Treatment Plan
To avoid disruption of the voyage, the PRAXES Physician, in consultation with the Captain and the crew member, developed an onboard treatment plan:
Using PRAXES Connect, the Physician viewed the onboard medical kit inventory to confirm the availability of required medications, including their exact location within the kit and expiry dates. This empowered the Captain to administer treatment efficiently and confidently.
The Physician also emphasized the importance of urgent dental follow-up upon arrival at port to prevent further complications and recommended a full oral health checkup. Dental issues are common among remote workers due to irregular schedules and limited access to routine care.
Positive Outcome with Minimal Disruption
Thanks to rapid intervention and an effective treatment strategy, the crew member remained onboard for the rest of the trip. No diversion or port return was necessary, and guests remained unaware of the incident. This preserved the full charter experience, avoided unnecessary fuel and logistical costs, and upheld the yacht’s commitment to luxury service.
The PRAXES Difference
This real-life case demonstrates why companies trust PRAXES to protect their most valuable assets – their people.
Immediate Access
The crew reached a PRAXES Emergency Physician within two minutes via 24/7 telemedicine service.
Secure Digital Case Management
The PRAXES Connect software enables the secure sharing of confidential patient information, such as case notes, vital signs, photos, and treatment recommendations.
Access to Information About the Onboard Medical Kit
Both Physician and Captain accessed the medical kit inventory to confirm medication availability.
Tailored Remote Care
Treatment was delivered onsite with consideration of limited space and medical supplies available, the skills and capabilities of the Captain, the location of the vessel, and the desire to maintain a pleasant guest experience.
Disruption Avoided
Effective onboard care prevented the need for costly diversions or guest schedule changes.
Protect Your Team and Your Voyage: Reduce Medical Risk with 24/7 Telemedicine Support
PRAXES helps yachting and expedition crews manage medical situations efficiently—anytime, anywhere. Ensure your guests’ experience is uninterrupted and your crew is always supported.
Contact us today to learn how PRAXES can support your vessel’s safety and operations across the globe.
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