In the spring of 2016, PRAXES Medical Group, welcomed Kaylee Hake to the growing team to take on the exciting position of account manager. Hake grew up in the Annapolis Valley of Nova Scotia and completed her degree in public relations at Mount Saint Vincent University, where she played on the women’s volleyball team. Adventurous in spirit, Hake took a few months off school to work in Sydney, Australia, and eventually returned home to finish her degree. She launched her career working at the advertising agency, Extreme Group, as a busy account manager for multiple clients. After four years, she moved on to the QEII Foundation, where she learned about health care and government relations and met PRAXES Medical Director, Doctor John Ross. Today, Hake brings her diverse work experience to the PRAXES team. She answered a few questions for us on her dynamic new position.
Could you explain what your position as PRAXES Account Manager entails?
I am still new to PRAXES and right now, I am sticking close to Susan Helliwell and the rest of the team to learn about all facets of the business, pitching in where I can, writing a lot, and asking a lot of questions! Eventually I will be working more closely with key clients to ensure our service is meeting their needs – and the doctors as we grow and expand.
In your opinion, what makes PRAXES different than other telemedicine suppliers?
There are many things that make us different. We’ve been delivering telemedicine for 20 years and as a result of this, our doctors are very experienced. We’ve gotten really good at identifying the skills required to be successful and effective at delivering this model of care. Telemedicine is not for everyone. The majority of our doctors are specialized in emergency care and are very comfortable with accessing and delivering care and advice over the phone. They also have a passion for the opportunity telemedicine gives to those who don’t have easy access to traditional care.
What do you think are the most important skills you require for your position?
Like any position, being a good listener is key. What I like about PRAXES is nothing is delivered in box. We are willingly to tailor everything if it means solving a real problem for a client. So, the better I am at listening to the real needs/issues/concerns, the better I will be able to work with the team to develop a good solution. And the other skill is managing expectations – no one likes to over-promise and under-deliver. I am going to work hard to ensure that doesn’t happen.
How do you see the company evolving in the future and in what ways do you hope to contribute?
The next couple of years are going to be really interesting. Health care is tougher than ever and I would love to see telemedicine be a larger part of the solution. There is an opportunity for telemedicine to help alleviate some of the stress on the ‘system’. Just like those in remote areas, there are plenty of people in-land who could use medical advice, support and care at the time when they need it, without having to wait until the traditional system can see them.
When you’re not working, what are some of your favourite pastimes?
Despite my rusty skills, I still play a lot of indoor and beach volleyball, both co-ed and women’s. I love to be outside, moving, running, playing. I love to cook, better known as experimenting. And travel – which is mostly spent trying to find the best place to eat dinner or finding local beach volleyball courts!
PRAXES Account Manager, Kaylee Hake, takes in the view on a trip to Spain